Published prices, so you can decide before you call

Any section of the site with its own web address — your home page, an about page, a service page, a contact page. Your privacy policy, terms and conditions and cookie notice sit on top of that allowance rather than eating into it, so a three page package really does give you three pages of your own content.

If you mainly need to exist properly online and be easy to contact, Starter does that job. If you offer several distinct services, or you want to be found in more than one town, Expert gives each of those its own page, which is what search engines actually reward. Tell me what you do and I'll say which one fits — including if that's the cheapest one.

Yes, on every package. A privacy policy and cookie notice aren't optional extras, they're a legal requirement for any site collecting enquiries, so charging separately for them never sat right with me. They're written for your business rather than pasted from a generator.

Either. Most people would rather not write it, so I do — from a conversation about what you do and how you'd describe it. If you'd prefer to write your own, that's completely fine and it usually speeds the build up.

Two to three weeks for a Starter or Growth build, from the point I have your photos and any content you're supplying. Expert usually runs three to four. Larger projects get a dated schedule written into the quote rather than a vague estimate.

Yes, £50 a page whenever you need them. Sites are built so that adding to them later is straightforward rather than a rebuild, and if you're on aftercare it's usually the same week.

Then a package isn't the right shape for you and I'd quote it individually. Shops, booking systems, member areas and anything that needs to talk to other software get one fixed price agreed before I start.

Yes. The site, the content and the images you've supplied are yours. You're not renting it from me and you're not locked in — if you ever wanted to move it elsewhere I'd hand over what's needed rather than make it difficult.

Hosting, software updates, security and backups, plus edits to your content whenever things change — new prices, new services, new photos, new staff. It's the difference between a website that stays current and one that quietly goes stale.

No. It's optional and the website is yours either way. Without it you'd arrange your own hosting and keep the software updated yourself, and any changes would be quoted as one-off work rather than covered.

Honestly, because chasing small monthly payments costs more in admin than it's worth for a business my size. Quarterly keeps the price lower than it would otherwise be, and the annual option saves you £50 on top.

The website stays yours. You'd need to arrange hosting elsewhere and I'll help you move it rather than hold it hostage. There's no exit fee and no minimum term beyond the quarter you've already paid for.

Small edits are usually same or next working day. Anything bigger I'll tell you when I can get to it rather than leave you guessing. You're dealing with me directly, so there's no ticket system to disappear into.

Changing text, swapping photos, updating prices and adding a service to an existing page are edits and they're covered. A whole new page, a new feature or a redesign is additional work. That gets quoted before anything starts, at a reduced rate while you're on aftercare.

Yes. It's the same price whether you take it at the start or come back to it a year later — £75 a quarter or £250 a year.

Keyword and competitor research for your actual services and the towns you cover, page titles and descriptions written for each page, heading structure set up properly, and technical checks across the whole site — speed, mobile layout, indexing and broken links.

Technical fixes and Google Business Profile work can show within a few weeks. Ranking for competitive search terms usually takes a few months of consistent work. I'd rather tell you that now than have you disappointed in week three.

No, and nobody honestly can. Google doesn't sell placement and doesn't publish its ranking rules, so anyone guaranteeing a position is either guessing or targeting a search term nobody uses. What I can do is make sure nothing on your site is holding it back.

The £75 is SEO built into a new site as it's made. The £125 is a one-off audit of a site that already exists — I find what's wrong, fix it, and send you a written report explaining what I changed and why.

They do different jobs. Your Business Profile wins the map results, which matters enormously for local trades. On-site SEO wins the ordinary blue-link results underneath. Most businesses want both, and the profile work is the cheaper of the two to get right.

For most small businesses I don't think it's worth the money, so I don't push it. Get the site right once, keep the Business Profile active, and add pages as you add services. If you're in a genuinely competitive market I'll say so and quote monthly work then.

That depends on how many competitors are already doing it well, which varies hugely between trades and areas. I'll look at what you're up against before you spend anything and tell you whether it's realistic.

Because one is a project and the other is a job. A website is built once and then looked after. Social media is daily work — writing, designing, approaching businesses, replying — every week, indefinitely. The monthly price reflects hours that recur.

No, and it never goes through my invoice. If you decide to put budget behind posts it's paid straight to the platform on your own card. I advise on what's worth boosting and who to target, but the money stays between you and them.

Whichever ones make sense for your business — commonly Facebook, Instagram, LinkedIn, X and your Google Business Profile. There's no benefit in me posting to a platform your customers don't use, so we'd agree that at the start.

Yes. The four-week sprint is £995, covers setup and four weeks of active work, and carries no ongoing commitment. Everything produced is yours to keep whether you continue or not.

Social takes a quarter to show its worth. Judging month one on enquiries means judging it before there's an audience to enquire. Three months is the shortest period where the answer means anything — after that it's rolling with 30 days' notice.

You do, throughout. I work with admin access to accounts that stay in your name, and the graphics, templates and content produced are yours to keep if we stop working together.

Photos of your work, mainly — phone photos are fine and a WhatsApp thread is the easiest way to send them. Beyond that, account access, a starter batch of twenty or thirty images so month one isn't waiting on anyone, and approvals turned around reasonably quickly.

No. The prices on this page are what you pay.

Smaller packages are usually split in two — half to get started and the balance before the site goes live. Larger projects are split into stages, set out in the quote before you agree to anything.

Fixed. If a job takes me longer than I planned for, that's mine to absorb rather than yours to pay for. The only time a price changes is if you ask for something that wasn't in the original scope, and you'd be told before it's done.

Revisions during the build are expected and included — you see the site privately before it goes anywhere near live, and we change it until it's right. I'd much rather spend an extra afternoon on it than hand over something you're not proud of.

Professional photography, paid advertising budgets and the cost of your domain name. Anything else outside the package gets quoted before it's done, never added to an invoice afterwards.

Yes, across the UK. I'm based in Poole and happy to meet face to face if you're local, but most of the process happens by phone and email and location makes no difference to the price.

I do. HR Website Design is me, Hayden Ross. Nothing is passed to a freelancer or an overseas team, so the person you speak to on the first call is the person who builds the site and the person who answers the phone a year later.